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Customer reviews of M. & A. Cars (Leeds) Limited

At M. & A. Cars (Leeds) Limited we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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M. & A. Cars (Leeds) Limited

M. & A. Cars (Leeds) Limited
5
4.5

Based on 52 customer reviews

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  • 5

    Rude and uninterested

    By Mrs A on 30 December 2016 | Purchase not verified

    Went to view a couple of cars prior to christmas with the intention on buying two a family one and a runaround. Stated closed at 5 and arrived at half 3 when they looked like they were closing up. Were rude and uninterested, gave the keys then went back into portacabin annoyed when forced to return as first car we wanted to view needed jump starting. Had a funny noise coming from engine, just shrugged when I told them. We felt like an inconvenience so handed the keys back and said thanks and received no response. They had locked up and got in their cars before we had even left the premises. If you don't want to be open at that time change your opening times or if you're going to have that attitude don't open at all! Lost out in around £3-4k of sales!

    Reply from M. & A. Cars (Leeds) Limited on 15/01/17

    Thank you for your feedback and very sorry for your experience. We have looked into this and yes agree if it states 5pm it should be 5 pm, although the only day we close at 5 is Saturday and that was Christmas eve, can you really blame the lads for wanting to get off early. They had been told they could finish early so really surprised to find they stayed as late as 3pm. I understand your frustration but can you really begrudged the guys finishing early on this day.


  • 5

    Awful....avoid at all costs!

    By Joanne R on 02 December 2016 | Purchase not verified

    The car had to be returned and it was deemed un-drivable by a main dealer. Despite getting I refund, I'm out of pocket! Awful customer service!

    Reply from M. & A. Cars (Leeds) Limited on 13/12/16

    Hi Joanne, We’re sorry you feel you’ve had a poor experience. Despite receiving no information that suggests the car is unsafe in any way, we still proceeded with a full refund and additional compensation to cover additional costs as is our standard practice. I can assure you that here at M & A Cars we strive to offer the very best service and all our cars are serviced to a high standard to ensure safety and satisfaction. If there are any outstanding issues you feel need addressing please get in touch so I can help. Kind regards Marcus, M & A Cars.


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